PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
Delivery Notice due to COVID-19
We are informing you regarding shipping.
There are countries where air operations for overseas shipping have been significantly reduced or suspended due to COVID-19.
We endeavor to provide a reasonable method for shipping by country.
1. Singapore, Japan, Malaysia
For the items purchased by customers in Singapore, Japan, and Malaysia will be delivered by Korean shipping company Qxpress.
Qxpress operates international courier service and Singapore local courier service based in Southeast Asia,
and provides fast delivery service and systematic tracking service.
Shipping time will take about 5-7 days after shipment.
(But, delivery may be slightly delayed due to customs clearance and other issues.)
2. USA, Canada, UK, Germany, Italy, Russia, China, Thailand
Hong Kong, Vietnam, Philippines, France, Spain, Taiwan
Delivery to these countries has been normalized. (K-packet or Small Package)
Currently, all international air traffic has been significantly reduced due to the coronavirus.
delivery will be delayed a little more than usual.
Delivery time is about 10~25 days after shipment.
(In case of customs clearance delay, it may be delayed for several days)
3. In other countries, delivery is possible through express delivery.
(Delivery company: DHL, UPS, EMS, Fedex etc. Depending on the country, it will be shipped with the appropriate carrier.)
- Customs and Duties
We always declare packages as GIFT and lower value.
We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs.
If some charges occur, it is the buyer's responsibility since it is beyond our control.
We won't make refunds in case the parcel gets caught in the customs.
But if the parcel comes back to our office, we will make partial refunds for the products that are undamaged.
In case your tracking number is invalid please provide us the information via e-mail. (firstname.lastname@example.org)
We will verify the tracking number with your country's post office and reply back to you.
But please bare in mind that the process takes about 2 weeks - 1 month.
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns.
Meanwhile, you are free to spend your available store credit balance.
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order.
Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.