925 Silver Needle : Also called Sterling Silver, 925 Silver, or 925 S. It contains 92.5% silver and is classified as a legally defined "standard".
Notice The shipping cost of our online shop is measured separately by weight of the product. (Please refer to the delivery note for details.) The weight of the earrings is about 20-30g. In other words, even if you purchase 3-5 earrings. it is all included in the basic tracked shipping cost of 100g. If you make purchase with friends or family, you can purchase it with low shipping cost.
Dear customers, We are informing you regarding shipping. There are countries where air operations for overseas shipping have been significantly reduced or suspended due to COVID-19. We endeavor to provide a reasonable method for shipping by country. Please check the detailed shipping notice through the link.Click Here
* If you do not purchase according to the shipping notice of your country, your order may be canceled or shipping may be delayed.
Please refer to this and thank you for understanding.
We wish you well being without any damage during the coronavirus outbreak.
- Customs and Duties We always declare packages as GIFT and lower value. We do our best to avoid this situation, but we cannot guarantee it will not get caught on customs. If some charges occur, it is the buyer's responsibility since it is beyond our control.
We won't make refunds in case the parcel gets caught in the customs. But if the parcel comes back to our office, we will make partial refunds for the products that are undamaged.
In case your tracking number is invalid please provide us the information via e-mail. (go.kosmeshop@gmail.com) We will verify the tracking number with your country's post office and reply back to you. But please bare in mind that the process takes about 2 weeks - 1 month.
Returns & Exchanges
[Return due to faulty] If you discover the defect of product after receiving it, you should inform us of this fact without delay within 5 days of product receipt. And please capture the fault part and transmit it to us as a file (go.kosmeshop@gmail.com) If there is a trace of using the product, the exchange or refund can be impossible. Please keep in mind that, due to the nature of overseas delivery we will not make refunds on external package damage. (Damage on the box) (You can consult with our shop about the Return shipping cost.)
[Return and exchange due to customer’s change of mind] Please inform us within 5 days of receiving the product. If there is a trace of using the product, the return or exchange can be impossible so you should return the product to us as it is. Buyer is responsible for return or exchange shipping costs. When returning your item, it has to be in the original condition as it was sent out (New, unworn and unused condition) * Refund amount not included the shipping cost.