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Help

How to join

Click on the [Sign Up] link and complete the form in order to create your account.
Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits.
Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

Paypal is the only acceptable payment method for our items.
Please make a payment within 5 days after purchase.
If you do not have paypal account, please click the 'pay with a credit or debit card' button on Paypal site.
Please fill all info blanks and proceed payment.

Shipping

  • Shippping Method : Registered Shipping (Express)
  • Shipping Area : Worldwide
  • Shipping Rate :
  • Delivery Time : 10 - 20 days
  • Shipping policy


    After purchase
    We ship items in 3-7 business days after payment has been received. (Exception Holiday & Weekend)
    We will products will be ship by K-package.


    K-package ?
    K-package is a system made in Korean postal service for sellers shipping overseas.
    The advantages are that the shipping cost is very low and easily trackable.


    How to calculate Shipping cost ?
    Shipping costs will be charged according to the weight of the products.

    Example: If you buy 2 items, weight 25g + 37g = 62g

    therefore, it is applicable towards charges of merchandise weighting less than 100g
    Please verify the final cost from Checkout pages or shipping fee table Click Here


    If purchased more than $300 (excluding shipping cost)
    Products will be delivered by express service of FedEx, DHL, EMS.
    It is not free shipping. This is an upgrade to a Express delivery.
    After dispatching, it will take about 3-7 days to deliver.


    - Shipping time (provides tracking numbers)
    7-15  Business days : US, Thailand, Philippines, Singapore, Japan, Hongkong and other Asian region
    10-25  Business days : Canada, Australia, UK, France, Spain, Germany and other European regions and middle east regions.
    15-35  Business days : Brazil, Malta, Russian Federation, Italy, Peru and other south american regions (Due to strict custom)


    - Customs and Duties
    Import duties and taxes are not included in the item price or shipping cost.
    These charges are the buyer's responsibility. We write a lower value to Customs Declaration and will mark it as a gift.
    If you need the amount to be lesser, on the declaration form, please message us beforehand.


Returns & Exchanges

[Return due to faulty]
If you discover the defect of product after receiving it,
you should inform us of this fact without delay within 5 days of product receipt.
And please capture the fault part and transmit it to us as a file
(go.kosmeshop@gmail.com)
If there is a trace of using the product, the exchange or refund can be impossible.
(You can consult with our shop about the Return shipping cost.)

[Return and exchange due to customer’s change of mind]
Please inform us within 5 days of receiving the product.
If there is a trace of using the product, the return or exchange can be impossible so you should return the product to us as it is.
Buyer is responsible for return or exchange shipping costs.
When returning your item, it has to be in the original condition as it was sent out (New, unworn and unused condition)
* Refund amount not included the shipping cost.

Refunds

Refunds for customers who provided payments via [Paypal transfer] payment method could be provided instantly.
Paypal payment could be refunded as partially [Partial refund] as fully [Payment cancellation]
Partial refunds for "out of stock" items could be provide instantly after a request from a customer.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns.

Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order.

Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.


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